At Woyera Home Cleaning Products. we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return or exchange eligible products subject to the following terms and conditions:
1. Returns
1.1. Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that are damaged, used, or not in the original packaging may not be eligible for return.
1.2. Timeframe: You must initiate the return process within 7 days of receiving your order. After this timeframe, we may not be able to process your return.
1.3. Return Process: To initiate a return, please contact our customer service team at support@woyeraproducts.com to request a return authorization. Once your return is approved, you will be provided with instructions on how to return the item.
1.4. Refunds: Upon receipt and inspection of the returned item, we will issue a refund to the original method of payment. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error.
2. Exchanges
2.1. Eligibility: We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team at support@woyeraproducts.com within 7 days of receiving your order.
2.2. Exchange Process: To initiate an exchange, please contact our customer service team to request an exchange authorization. Once your exchange is approved, you will be provided with instructions on how to return the item and receive a replacement.
2.3. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
3. Exceptions
3.1. Final Sale Items: Certain items may be designated as final sale and are not eligible for return or exchange unless defective or damaged upon receipt.
3.2. Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged for cash.
4. Contact Us
If you have any questions about our return and exchange policy or need assistance with a return or exchange, please contact our customer service team at support@woyeraproducts.com .